FAQ

STORE FAQS

WHERE DO THE PACKAGES SHIP FROM?
ALL THE PACKAGES ARE HAND SHIPPED FROM LOS ANGELES, CALIFORNIA.

HOW LONG DOES IT TAKE TO GET MY PACKAGE?
ORDERS WILL BE PROCESSED AND SHIPPED WITHIN A FEW DAYS UPON PURCHASE. DOMESTIC SHIPPING TYPICALLY TAKE 2-5 DAYS. INTERNATIONAL SHIPPING TYPICALLY TAKES BETWEEN 7-21 DAYS BUT CAN TAKE UP TO 6 WEEKS IN CASES DEALING WITH CUSTOMS.

ARE THERE ANY CHEAPER SHIPPING METHODS?
FOR DOMESTIC SHIPPING, THE PRICES WE OFFER COVERS TRACKING SERVICE AND PACKAGING COSTS FOR AS LITTLE AS POSSIBLE. WE ARE NOT OFFERING UNTRACKED DOMESTIC SHIPPING FOR YOUR PROTECTION AND OURS.
AS FOR INTERNATIONAL SHIPPING, WE ARE OFFERING THE LOWEST PRICE USPS HAS AND THEREFORE CANNOT BE CHANGED. UNFORTUNATELY, WE HAVE NOT FOUND A SOLUTION FOR AN AFFORDABLE SERVICE WITH TRACKING.

WILL YOU BE SHIPPING INTERNATIONALLY?
WE ARE NOW OPEN FOR INTERNATIONAL SHIPPING, HOWEVER AS FORE MENTIONED, IT IS UNTRACKED. PLEASE BE AWARE THAT PACKAGES THAT GET STOPPED BY CUSTOMS IS NOT OUR RESPONSIBILITY. IT IS ALSO UP TO THE BUYER TO PAY FOR THOSE EXTRA FEES.

WHAT ARE YOUR RETURN/EXCHANGE POLICIES?
WE DO NOT ACCEPT RETURNS OR EXCHANGES. PLEASE THOROUGHLY LOOK THROUGH THE DESCRIPTIONS OF THE ITEM YOU ARE LOOKING TO PURCHASE AND IF YOU HAVE ANY FURTHER QUESTIONS TO ASK, PLEASE SUBMIT A MESSAGE THROUGH THE ‘CONTACT’ PAGE OR DIRECT IT TO KAT@KATHERINELIU.COM. IF THE ITEM IS DAMAGED UPON ARRIVAL, PLEASE SEND US AN EMAIL WITH PICTURES OF THE PRODUCT AND WE CAN TAKE THE ISSUE FROM THERE.

I ORDERED THE WRONG ITEM, WHAT DO I DO?
PLEASE CONTACT US AS SOON AS YOU CAN. IF THE ITEM HASN’T YET BEEN SHIPPED, WE ARE OPEN TO HELPING CORRECT YOUR ORDER. ONCE THE ITEM IS SHIPPED, IT IS OUT OF OUR HANDS AND WE ARE UNABLE TO CHANGE OR CANCEL THE ORDER.

DO YOU DO COMISSIONS?
CURRENTLY NOT, HOWEVER I DO INTEND ON IT ONCE MY SCHEDULE CLEARS UP A BIT.